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  Main - Water Service

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 


 

Water Service




 


 

'Responsible for public water and sewerage services in Northern Ireland'
 

Customer Services

 08457 440088
Text phone 08457 023206

(open during normal office hours, an emergency service is available at all other times)
 
Report all leaks on roads and footpaths free phone on Leakline

08000 282 011
(Full customer service facilities are available during normal office hours. 
An emergency service is available at all other times)
 
Metered Water Accounts queries 028 90 321500
(open during normal office hours)
 
   
Main Office Business Lines:-  
Head Office 028 90 244711
Belfast  028 90 741166
Ballymena     028 25 653655
Craigavon 028 38 341100
Altnagelvin 028 71 312221

(open during normal office hours)

  
   

E-mail: Waterline@waterni.gov.uk (non emergencies only) 

  
The Water Service is an Executive Agency within the Department for Regional Development. We provide water and sewerage services to over 730,000 domestic, agricultural, commercial and business customers throughout Northern Ireland with an annual budget before capital charges of £302 million and fixed assets valued at £4.9 billion. Our mission : To contribute to the health and well-being of the community and to the protection of the environment through the provision and development of cost effective water and sewerage services. Our vision : To achieve service excellence by being customer focused. Our values : , Accountable, Impartial, Honest, Open, Fair, Inclusive, Innovative, Professional, Our strategic aims : 1. To contribute to public health by improving drinking water quality. 2. To contribute to the protection and improvement of the environment. 3. To improve service delivery to customers. 4. To ensure sound financial management and effective internal control. 5. To become more efficient. 6. To value staff and develop them in line with business needs. 7. To deliver change.